3CX Acquires WP-Live Chat – Enters Multi-Channel Contact Center Market
3CX’s latest acquisition is a testimony to the future of live chat and a game changer for the PBX and contact center market.
LONDON, UK, 15 OCTOBER 2019 – 3CX, developer of unified communications solution 3CX Phone System, has today announced the acquisition of WP-Live Chat Support, the successful plugin for real-time website visitor chat. It’s the most popular chat plugin for WordPress, amassing over 1 million downloads and over 1,000 downloads per day. 3CX’s purchase of WP-Live Chat’s technology is proof of the company’s focus on multi-channel contact center solutions, following the release of 3CX’s own Live Chat plugin which is integrated into 3CX V16.
WP-Live Chat was developed in 2014 by Code Cabin, a South African software development company that builds online business solutions. Impressed by the rate of growth and compelling customer base, 3CX saw an opportunity to obtain best-in-class technology and at the same time gain massive market share.
Nick Galea, CTO and Founder of 3CX, says: “With this acquisition we’re getting a foothold in the huge WP and contact center market as well as committing to the development of the technology. We see the future of live chat and this acquisition gives us immediate market share.”
3CX intends to further develop WP-Live Chat Support which will be available free of charge with all its features as a standalone product. Unlike 3CX Live Chat & Talk, WP-Live Chat will not include the ability to audio and video call with website visitors – to do this users need to install 3CX’s own plugin.
About 3CX (www.3cx.com)
3CX is a 100% channel company and is the developer of an open standards software IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs and boosts company productivity and mobility.
With integrated WebRTC web conferencing; apps for Mac, Windows, Android, iOS and the web; and a full suite of collaboration features, 3CX offers companies a complete communications package out of the box.
250,000 customers worldwide use 3CX including Boeing, McDonalds, Hugo Boss, Ramada Plaza Antwerp, Harley Davidson, Wilson Sporting Goods and Pepsi. Maintaining its global presence, 3CX has offices in the U.S., U.K., Germany, South Africa, Russia and Australia. Visit 3CX on Facebook, and on Twitter.