Dublin-based Innstant Travel is a global provider of wholesale travel products and services. With calls coming in and going out 24/7, Innstant Travel needed to reduce communications costs, to improve call monitoring, and call management.
Innstant Travel downloaded 3CX for a free trial, purchased a license, and was happy with the result, according to senior executive Michal Stojak.
“3CX is a powerful and easy-to-maintain phone solution,” Stojak commented. “And, with our many offices around the world, 3CX is saving us a lot of money.”
In fact, Innstant Travel achieved all of its objectives with 3CX.
Calls coming in at all times were automatically routed to the appropriate destination, and call flow could be carefully managed. 3CX monitoring provided comprehensive and detailed monitoring of all communications.
Communications charges headed south with Internet telephony, as workers around the world were now able to communicate at no cost, to see presence, chat, and make audio and video conferences all for free. And customers enjoyed better access to employees, improving sales and service thanks to 3CX’s single portable extension.
3CX is scalable at no extra cost, so Innstant Travel can add extensions as needed — working from the web console, with just a few clicks.
“The result is a better-connected up global company,” Stojak concluded.