Digital.com, a leading independent review website for small business online tools, products, and services, has named 3CX among the best unified communications software companies of 2021. The top systems were selected based on core features and reporting functions.
3CX and other solutions were required to offer seamless integration with CRM or help desk applications. Experts at Digital.com recommend programs that support multiple communication channels, such as live chat, file sharing, video and voice calling, conferencing, and voicemail. The study also examined systems that can generate customized reports with features like project tracking and channel metrics.
Digital.com’s research team conducted a 40-hour assessment of over 90 solutions. To access the complete list of best unified communications software, please visit https://digital.com/unified-communications-software/.
Next-generation customer communication
3CX has revolutionized business communication, and now the software developers are honing in on the customer service and contact center market. With this development, 3CX is currently one of the only suppliers of a single business communication system that consolidates all forms of internal communication and customer facing channels without numerous add-ons and modules.
Recent releases have introduced website live chat, Facebook messaging integration and SMS, all accessible by agents in a single user-friendly interface. Future versions are set to incorporate a helpdesk style ticketing system, for a complete contact center solution.
ABOUT 3CX (www.3cx.com)
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience.
With integrated video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
250,000 customers worldwide use 3CX including McDonalds, Hugo Boss, Ramada Plaza Antwerp, Harley Davidson, Wilson Sporting Goods and Pepsi. Maintaining its global presence, 3CX has offices in the U.S., U.K., Germany, South Africa, Russia and Australia. Visit 3CX on LinkedIn, Facebook and Twitter.
ABOUT DIGITAL.COM (digital.com)
Digital.com reviews and compares the best products, services, and software for running or growing a small business website or online shop. The platform collects twitter comments and uses sentiment analysis to score companies and their products. Digital.com was founded in 2015 and formerly known as Review Squirrel. To learn more, visit https://digital.com/.