3CX, developer of next-generation PBX communications systems today announced the launch of 3CX v16. V16 takes corporate communications to a new level by integrating innovative call center and contact center features – enabling companies to be contacted from their website – via chat and voice at no charge.
With v16, customers have more ways to reach out, and 3CX ensures that those who reach out are handled more effectively and efficiently with new call center functions such as skill based routing, web based SLA monitoring and better recording management. Know who is calling and whether they have called in the past with better CRM integration.
Beyond call center and contact center features, 3CX has increased performance and security, as well as improved administration, chat, video conferencing and Office 365 integration. It’s the first communications system to run on a Raspberry Pi.