New product! The 3CX phone system.

Keith is not only my Astaro and Novell reseller, he is also a friend and mentor. I can honestly say - Keith is unlike any other CEO that I have known. He will talk to you, work with you, offer suggestions, find creative solutions to technical issues, make recommendations, all after listening intently to what you have to say. He does not pass you off to some outside specialist like other resellers do who're so "compartmentalized" they're rendered ineffectual. Keith has the expertise to answer and discuss it all himself. It is this very type of critical information and "in the trenches experience" that these other resellers truly DO lack without outsourcing you - the customer - just to get answers to pre-sales questions, and is the major and driving difference between N-Sync and "the others". As such, this allows a business such as a small one like ours with limited resources, to make informed and cost-effective decisions for otherwise highly technical and specialized IT systems and integration of same, including servers, phone systems, wiring/cabling, perimeter and network security - and so much more...in a single phone call...without being transferred internally. This is rare. Even CDW cannot accomplish this without much more effort, involved personnel, and from where I stand - resultant delays and frustration. It does *not* stop there. N-Sync goes even farther, and for a change, I am the one who usually learns something - practically every time I speak to Keith. Usually - I am the one doing the schooling - especially to sales folks and CEO's alike! This results is a very personable, secure feeling, as well as far more value with our IT investments than with the competition - hands down. Their close proximity to us here in Florida was also a consideration, with a benefit for A&N to have a provider and supporter of its mission-critical systems as geographically close as they are, and that was not just going to outsource us to some other company for on-site needs - also unlike the competition. Also, if I have an issue with any of the products we acquired from N-Sync, or I get frustrated at the vendor themselves for whatever reason(s), etc., or to "light some fires" to get the service we pay for and expect - he does not hesitate and immediately goes to bat for you, takes ownership of the problem, and run's with it to get you what you are after, without hesitation. Additionally, he is one of the RARE people (especially for a CEO) who actually had an answer for highly specific and technical questions that most any other CEO, IT account managers (such as CDW), or even other Sysadmins and techs much of the time, would not have answers to and would "have to get back to me". Not Keith or N-Sync! I would recommend Keith and his N-Sync team not only as a reseller, but also as professional IT consultants covering a wide breadth of products and services for any organization - without question.

Jay Stoeber IT Manager for A&N Corporation http://www.ancorp.com

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